Digitalized Technical Support Center

Mr. Print promises to provide a 24-hour support center website to make it easier and simpler for customers to inquire about technical support issues. Customers can submit and reply to support tickets at anytime and anywhere. Compared with the assistance of manual customer service, the comprehensive digital support method can effectively improve the efficiency and quality.
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01. CREATE TICKET

To help users solve the technical problems of the printer faster and more efficiently. Please fill in the information on the support ticket, such as contact method, product model, and problems encountered.

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02. UPLOAD IMAGE/ VIDEO

Strongly Recommend that customers upload photos, videos or screenshots related to printer problems when submitting support tickets. In this way, we can provide more precise technical support.

Email notification

03. EMAIL NOTIFICATION

Users can log in to this Support Center webpage anytime and anywhere to check for updates. The system will automatically send an email to notify users of the support ticket status. (Technical support specialist will respond ticket within 1-2 working days) .

SUBMIT & CHECK SUPPORT TICKET

Reminder: To protect customer privacy and security, customers must Register/ Log-in with the correct email address to receive and respond to support tickets.