HOW TO GET SUPPORT?
Mr. Print provides one-stop pre-sales and after-sales services, which is why we have been leading the industry. When your printing opportunity has technical problems, we will try our best to provide additional support outside the manufacturer, and our support service team will do everything possible to help you.
01. CREATE TICKET
In order to help users solve the technical problems of the printer faster and more efficiently. Please fill in the information on the support ticket, such as contact method, product model, and problems encountered. Our technical team will reply to the solution within 1-2 working days.
02. UPLOAD IMAGE/ VIDEO
We strongly recommend that customers upload photos, videos or screenshots related to printer problems when submitting support tickets. In this way we can provide more precise technical support.
03. CONTACT BY CALL
- When we receive your ticket, our support group will call you within 1-2 working days. (Office hours: 0900-1800, Mon-Fri)
04. REMOTE/ ONSITE SUPPORT
- Software problems:
- We will use remote software to solve printer software problems for customers.
- Please download Splashtop SOS and provide the 9-digit number to our specialist, and our specialist will start to check and solve the problem for you.
- Hardware problems:
- Most printers have a warranty period of 1-3 years. If it is a common usage problem, you can solve the problem by phone. If the problem is not resolved, it may be necessary to arrange for an engineer to come to help.
SUBMIT & CHECK SUPPORT TICKET
Mr. Print always happy to help our customer to solve the problem of printing. Sometimes, we also suggest our customer to contact with the Customer Service of Printer Manufacturer if Mr. Print cannot solve it base on the service policy from them.
