HOW TO GET SUPPORT?

Mr. Print provides one-stop pre-sales and after-sales services, which is why we have been leading the industry. When your printing opportunity has technical problems, we will try our best to provide additional support outside the manufacturer, and our support service team will do everything possible to help you.
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01. CREATE TICKET

In order to help users solve the technical problems of the printer faster and more efficiently. Please fill in the information on the support ticket, such as contact method, product model, and problems encountered. Our technical team will reply to the solution within 1-2 working days.

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02. UPLOAD IMAGE/ VIDEO

We strongly recommend that customers upload photos, videos or screenshots related to printer problems when submitting support tickets. In this way we can provide more precise technical support.

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03. CONTACT BY CALL

  • When we receive your ticket, our support group will call you within 1-2 working days. (Office hours: 0900-1800, Mon-Fri)

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04. REMOTE/ ONSITE SUPPORT

  • Software problems:
    • We will use remote software to solve printer software problems for customers.
  • Hardware problems:
    • Most printers have a warranty period of 1-3 years. If it is a common usage problem, you can solve the problem by phone. If the problem is not resolved, it may be necessary to arrange for an engineer to come to help.

SUBMIT & CHECK SUPPORT TICKET

Mr. Print always happy to help our customer to solve the problem of printing. Sometimes, we also suggest our customer to contact with the Customer Service of Printer Manufacturer if Mr. Print cannot solve it base on the service policy from them.

Printer Manufacturer Contact

Brand Support Hotline Email Website
Brother 3187 0500>1,2,0,0 [email protected] https://www.brother.com.hk
Canon 3191 2333>1,1,2 N/A https://hk.canon/zh_HK/consumer
Epson 2827 8911 N/A https://www.epson.com.hk/service-center
HP 2802 4098>1 N/A https://www8.hp.com/hk/zh/home.html
Kyocera 3582 4000 N/A https://pages.kyoceradocumentsolutions.com.hk/hk_support_zh
Lexmark 8228 2682 [email protected] https://www.lexmark.com/zh_hk.html
OKI 2807 8101 [email protected] https://www.oki.com/sg/printing/contact-us/contactus-hongkong/index.html
Pantum 2330 3836 [email protected] https://www.pantum.com.hk/
Ricoh 2893 0022 [email protected] http://www.ricoh.com.hk/en/default.aspx
Samsung 2802 4098 N/A https://www8.hp.com/hk/zh/home.html
Fuji Xerox 2513 2646>1,2 [email protected] https://www.fujixerox.com.hk/