{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=658"},"modified":"2019-08-01T14:26:42","modified_gmt":"2019-08-01T06:26:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.mrprint.com.hk\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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SHOPPING INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Mr. Print express service partner provides a high standard door-to-door express delivery service 365 days a year to ensure a competitive transit time for every shipment.<\/p>\n

Standard Express Service (Free delivery on orders over HK$300)<\/h6>\n

We offer FREE shipping on orders amount over HK$300 (For Delivery Items) within Hong Kong. HK$20 Administration Charge will be applied for the order amount lower than HK$300 (Exclude Downloadable Content).<\/p>\n

Optional:\u00a0\u00a0Standard Express Service to (Residential Address)<\/h6>\n

Shipments collected from or delivered to\u00a0Hong Kong’s residential address<\/a>\u00a0will be subject to HK$20<\/strong> surcharge.<\/p>\n

Optional:\u00a0\u00a0Standard Express Service to (Remote Areas)<\/h6>\n

Shipments collected from or delivered to\u00a0Hong Kong’s Remote Areas<\/a>\u00a0will be subject to HK$30<\/strong> service charge.<\/p>\n

Optional:\u00a0\u00a0SF Store or EF Locker (Free delivery on orders over HK$300)<\/h6>\n

HK$25 shipping fee will be applied for the order lower than HK$300.
\nYou can check the location from the link below:
\nhttp:\/\/www.sf-express.com\/hk\/en\/other_services\/sf_station\/sf_station_network\/
\nand fill in the shipping address.<\/p>\n

 [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]<\/p>\n

Fast Deliveries (For Pantum products and Mr. Print CompatibleToner only)<\/strong><\/h5>\n

These products are stored in Mr. Print warehouse. Once the order is confirmed, it will have proceeded to pack session immediately. Your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you\u2019ll receive this via email after we\u2019ve performed the necessary security checks).<\/p>\n

Our deliveries take place from Mondays to Fridays only (excluding bank holidays). Typically, you should expect to receive delivery of your order\u00a0within 48 hours<\/strong><\/span>, however for Residential Address and Remote Areas destinations delivery will normally be within 72 hours.<\/p>\n

Merchant delivery\/ Pre-order<\/h5>\n

Upon receiving your order, Mr. Print will begin the ordering process immediately. Typically, the product will arrive at the Mr. Print warehouse within 7-14 business days, but some products may take longer.
\nIf you would like to know the estimated arrival date, please call\/email us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Mr. Print should send you the Invoice by email after the payment is completed. Also, you can log-in to “My Account” page to review and download the Invoice in Mr. Print online shop.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the Shipping Policy of your order?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Mr. Print make every effort to ship orders as scheduled. However, delivery time may be affected if some unexpected situations occurred, such as remote area, traffic jam, bad weather, systems or operation breakdown. This applies to orders that are complete and free of credit problems or backorder items.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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PAYMENT INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is the Payment Method for my order?” tab_id=”1″][vc_column_text text_larger=”no”]Mr. Print offers a simple and safe online ordering service with no additional costs. This includes a large choice of payment options, including Stripe, Paypal,\u00a0a major credit card issued in Hong Kong.<\/p>\n

We accept\u00a0Visa Card, MasterCard, AE, ApplePay, Wechat Pay and Alipay.<\/strong><\/p>\n

You have a choice of payment methods described below:<\/p>\n

Payment by credit card via Stripe<\/strong><\/h5>\n

To pay with your credit card, select the type of credit card you want to use and enter your card number and expiry date. Credit card numbers will be used exclusively for the payment process and will be treated with the utmost security.<\/p>\n

Pre-Payment by bank transfer\/ Cheque<\/strong><\/h5>\n

If you choose the pre-payment from the payment options, we will send an email with the invoice and payment instructions. As soon as we have confirmation that the amount has been credited to our bank account, you’ll receive an email confirming that the order is being processed. If payment is not received within 30 days of receipt of your order, the order will be canceled and you will be notified by email.<\/p>\n

Open Invoice (For Business Customers)<\/strong><\/h5>\n

Only available for Business customers and subject to a credit check. Invoices are payable within 30 days from\u00a0date\u00a0of invoice.<\/p>\n

Cash on Delivery<\/strong><\/h5>\n

Mr. Print Customer Service will contact you to confirm that after we received the order within 1-2 working days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Please contact our staff by email\/ call as soon as possible, our staff will help you to solve it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Please call\/email us if you want to cancel or change your order.<\/p>\n

If you’ve paid for your order, you won’t be able to cancel. However, if you’ve paid with any other payment method, you can cancel your order within 60 minutes after completing your order.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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