DELIVERY INFORMATION

You may enjoy a free standard delivery service to your specified address for each purchase of HK$300 or above (as specified under your invoice).

Lead Time (Dispatch from Warehouse) Delivery time (After dispatched from Warehouse) Description
1-2 Working Days 1-2 Working Days All popular items
3-5 Working Days 1-2 Working Days All popular items but TEMPORARILY out of stock in our warehouse
More than 5 Working Days 1-2 Working Days All Non-popular items are awaiting a delivery from Supplier and out of stock in our warehouse.

Normally, our shipping team or selected courier service provider will arrive at the designated place within 1-2 working days after the goods are dispatched from our warehouse.

Normally, our delivery specialist will contact you to confirm delivery details and time within 1-2 working days before the delivery date.

You will receive our email notification immediately after you placed the order in our online shop. Normally, we will dispatch the ordered items from our warehouse within 1-2 working days. In case, your ordered item is temporarily out of stock, our specialist will contact you by email and inform you about the estimated delivery time before the next working day.

  1. You will receive the Invoice in PDF format to your registered email address, it will attachment together with the order confirmation notice.
  2. You will receive the Printed Invoice when you received the goods from our shipping team or express courier service provider.
  3. Or, you can find back the Order detail in your account page https://www.mrprint.com.hk/my-account/orders/

Please contact our specialist before the order dispatched from our warehouse within the Office Hours 09:00 am – 06:00 pm (Monday – Friday)

Tel: +852 8203 0123

WhatsApp: +852 9652 7168

Email: [email protected]

*We may reserve the extra admin charge if the shipping requires is different from the original order.

Please collect your purchased item(s) at our office within 15 days from the designated date of collection.

Address: 4/F, Air Goal Cargo Building, No. 330 Kwun Tong Road, Kwun Tong, Kowloon Hong Kong

Operation Time Slot: 10:00 am to 6:00 pm (Monday – Friday); 10:00 am to 1:00 pm (Saturday)

When you pick up the product in our office, you or your authorized representative will be required to show the Invoice under your email order confirmation for identity verification.  We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile).  If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorized representative, we will refuse the collection of the order(s) in order to safeguard your interest.

DELIVERY INFORMATION (may have an extra charge)

Tuen Mun District
Yuen Long District
North District
Tai Po District
Sai Kung District
Island District

*Extra charge is HK$150 for above of Areas.

A1. The stairs between levels (For building without lift)

All product is HK$30 for each floor.

Floor Unit Price
3/F HK$90
2/F HK$60
1/F / Mezzanine Floor HK$30
G/F  Free
LG/1 HK$30
LG/2 HK$60
LG/3 HK$90

A2. The continued stair

We are sum in total. Each product is HK$30 for every ten steps. 

Total steps (up or down) Unit Price
below nine steps HK$30
10th steps to 19th steps HK$60
20th to 29th steps HK$90
30th to 39th steps HK$120
40th to 49th steps HK$150

*Both A1 and A2 may be a charge if two scenarios happen at the same delivery

Remark:

**Stair is defined by two or above steps

***The above stair charge exclude circle ladder within the flat, if a customer request for this services, deliverymen will quote based on actual circumstances of delivery

Remark

1)An above service charge will be settled by cash or receipt should be issued to the customer

2)Any premiums will be delivered free of charge

3)The goods will not be unpacked during delivery

(Products will only be unpacked for delivery if customers sign on the invoice agreeing to be responsible themselves for any subsequent damages to the unpacked goods)

4)Deliverymen shall collect the price of additional delivery and disposing used appliances from customers depending on the actual circumstances of delivery.

5)If the customer has any inquiry, please call Customer Service Hotline +852 8203 0123

6)Mr. Print reserves the right to amend any of the terms of delivery. In case of dispute, the decision of Mr. Print shall be final.